Responsible Gambling

At OscarSpin we take responsible gambling seriously. We want players in Canada to enjoy gaming in a safe, controlled way, so we provide tools and guidance to help you manage play. If you ever feel your gambling is getting out of control, you can use the account features below or contact support for assistance.

Player protection principles

We focus on prevention, transparency and support. That means clear controls you can set yourself, straightforward information about how to use those controls, and prompt help from our support team if you need it. We do not encourage chasing losses, and we will act on reports of risky behaviour.

Activity-control tools

You can manage your account activity at any time through the account settings or by contacting support. Available controls include:

• Deposit limits - Set daily, weekly and monthly caps to control how much you add to your account.
• Loss limits - Limit how much you can lose over a set period.
• Session reminders - Get a pop-up reminder after a set playing time to help you stay aware of time spent.
• Reality checks - Periodic alerts showing time played and net wins or losses.
• Temporary time-outs - Short cooling-off periods from 24 hours up to several weeks.

Deposit limits

Deposit limits let you control how much you can add to your account. You can set, lower or remove a limit from your account settings. Changes to raise limits may take time to activate to prevent impulsive increases.

Loss limits

Loss limits are designed to cap net losses over a set period. If you reach your limit, further play will be restricted until the limit resets or is changed by you following the required waiting period.

Time limits and session controls

Use session reminders and reality checks to keep sessions under control. We provide configurable reminders and an option to log out automatically after prolonged inactivity. These tools are easy to turn on and adjust from your account page.

Self-exclusion

If you need a longer break, you can request self-exclusion via your account or by contacting support. Self-exclusion can be applied for a fixed period or permanently. During self-exclusion your account will be closed to deposits and play and you will not receive marketing messages.

Signs of problematic behaviour

Consider seeking help if you notice patterns like chasing losses, neglecting responsibilities, spending more time or money than intended, or hiding activity from family or friends. Early action improves outcomes.

Tips for maintaining control

• Set realistic deposit and loss limits and stick to them.
• Use session reminders and take regular breaks.
• Keep gambling funds separate from everyday finances.
• Track your play with regular self-checks and review statements.
• Talk to someone you trust if you feel pressure to gamble more.

Professional help and support organisations

If you need extra support, consider reaching out to a professional service. We reference organisations such as GambleAware and BeGambleAware as reliable starting points, and provincial problem gambling services are available across Canada. If you prefer, contact our support team and we will point you to appropriate local resources.